Why do I have more than one "Sent'' folder?

E-mail clients create sent items folders on the IMAP server. Sent items folders are used to store copies of e-mail you send to other people.

Alas, e-mail clients do not agree on what to call the Sent items folder. Webmail creates a folder named "Sent". Another client may create a folder called "Sent Items", and another "Sent-Items" and so on. If you are no longer using the other clients, you can delete the unused "sent" folders. If you do use more than one IMAP client, you may be able to configure them all to use a common name for the "Sent" folder.

If you used the old Webmail client (prior to August 2005), you may have several sent folders corresponding to the year and month the e-mail was sent. You can combine these into a single "Sent" folder, or delete them. The new Webmail, by default, creates a single folder called "Sent" for copies of outgoing e-mail messages.

Last modified: April 11, 2007