Welcome to the Help Desk
24-hour access to answers to your questions...
Don't know where to look? Use the search feature at the
top right or try a QUICKLINK!
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Summer Hours Have Begun
- Monday-Thursday: 8:30 AM – 5 PM
- Friday: 8:30 AM – 4 PM
- Saturday and Sunday: Closed
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Congratulations
Class of 2008! |
Account Information for Graduates
Laptop
Information for Graduates
End-of-semester printing tips
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Malicious False Email - You may have
received an email message from a group identifying itself
as THE RPI HELPDESK TEAM or the RPI SUPPORT TEAM. This
message asks you to confirm your email account by
providing your RCSID, your password, and your date of
birth.
This is a phishing SCAM aimed at obtaining personal
information, which would give unauthorized persons access
to Rensselaer computing resources, using your user name
and password.
More details
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| Critical vulnerabilities have been identified
in Adobe Flash Player that could allow an
attacker who successfully exploits these potential
vulnerabilities to take control of the affected system. It
is recommended users update to the most current version of
Flash Player available for their operating system.
More details. |
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Tuesday, April 8th - Microsoft Patch
Tuesday
Microsoft released eight security updates (five
critical) on Tuesday, April 8th, which should be
installed. Is your computer set to install these
automatically?
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Microsoft Vista - Some hints for improving
performance and security
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Introducing mobi.rpi.edu
If you have a mobile device, check out http://mobi.rpi.edu, a
web site designed for mobile devices.
Details
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Please read about Active
X Vulnerabilities and what you should do to protect
your computer. |
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Firefox update - On April 16th, Mozilla
released version 2.0.0.14 of its Firefox
web browser including several security updates. Download
it from www.mozilla.com.
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Suspicious e-mail? Suspicious attachment? Be
aware! Never give out personal information in a
reply to an e-mail message. For example, the Internal
Revenue Service has issued several recent consumer
warnings on the fraudulent use of the IRS name or logo in
an effort to gain access to consumers’ financial
information. And similarly, don't open an attachment
unless you know the sender and are expecting it.
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To run Matlab or NX5 when you are
off-campus, you need to connect using the VPN to
show your Rensselaer affiliation. Follow these
instructions.
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Be sure that you are running version
10.1.6.6010 (Windows XP) or version 10.2
(Vista) of the Symantec anti-virus software.
Download and installation
instructions. Note - you will have to
uninstall a previous version before installing this new
version and reboot your machine. Be sure to keep the
virus definitions up-to-date.
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If you have a T60 or T43p laptop, you can
re-image your laptop with Microsoft Windows Vista
Ultimate. We recommend that you do a clean
install, rather than an upgrade to Vista.
Since each Vista install requires a unique product
key, before re-imaging you must purchase the media (which
comes with a unique code) from the Rensselaer Campus
Computer Store for $20. You must present the SIS page
that shows your laptop status as being a participant in
the Mobile Computing Program.After you have purchased the
media and code, come to the Help Desk to re-image your
laptop. This image is only a base image and includes
Office 2007.
More information about re-imaging.
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