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ARC Help Desk
The ARC Help Desk on the main floor of the Voorhees Computing Center (VCC) is the first place to go for help and information about computing at Rensselaer.
Send a message or call (518) 276-7777.
Members of the Rensselaer community are able to make computer-related service requests at the Help Desk. These include questions about hardware, software, networking, mobile devices, and RCS accounts. The Help Desk is also the first point of contact for all student RPILMS problems. If the question cannot be addressed by Help Desk Staff, they will forward requests to the appropriate group for action.
Although the consultants will not write or modify programs for you, they will answer specific computing questions, explain error messages, and describe available computing facilities and services. (You should direct questions about specific course assignments to your instructor.) Remember that no one consultant is an expert on every subject. If the consultants on duty cannot provide an immediate answer to your question, they will research the problem for you or direct you to another consultant or staff member with expertise in that area, and get a response back to you as soon as possible.
You can help the consultants help you by providing the following information:
Faculty, staff members, and graduate students often need more in-depth consulting help than that provided at the consulting desks. ARC staff members provide such consulting assistance and guidance.
Last modified: May 19, 2011
|Contact the Help Desk Consultants, x7777.|
Academic and Research Computing, Division of the Chief Information Officer
Rensselaer Polytechnic Institute, 110 Eighth St., Troy, NY, 518-276-7777