I get "POP Server error" or "Can't Login to POP server"

These errors have serveral causes, but they all boil down to your login to the POP3 server (where new email is stored) failed for some reason.

The first message usually means the POP server was too busy to accept a new connection. In this case, all you can do is wait. If the problem persists, contact the Help Desk.

The second problem means a POP connection was available, but the login timed out or failed. This could be because your POP3 mailbox was busy. It could also mean your incoming POP mailbox is getting too large.

A large incoming POP mailbox can take a long time to process, especially when the POP server is busy. Some steps you can take to alleviate the problem are to delete email from the POP server when you empty the TRASH folder, or reduce the amount of time old email is kept on the POP server. Both of these options can be set on the WebMail Account Info options page.

Details on these options can be found at: When I delete email on WebMail, it still shows up in Outlook (and, other email clients).

Finally, your mailbox could be busy, because another session is in progress. This happens when there is more than one connection to your POP account at the same time. The POP3 protocol does not support multiple access. If you are runing a second email client, shut it down. (Note, RESPITE anti-spam service also checks the pop server when you authenticate. But, once authenticated RESPITE no longer talks to the POP server.)

Last modified: October 5, 2005