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If login errors persist, this may be an indication of a problem with your Rensselaer ID. For example:

If you have ever responded to an email asking for your password, your account might be disabled. See: What is phishing? for more information. You need to contact the help desk to have your account reactivated.
If you have never changed your password, or have not changed it for several years, the authentication database used by WebMail/IMAP will not include you. If this is the case, use the on-line password change program to change your password. (You will need your RCSid and password to run this program.) After changing your password, wait 10 minutes and try WebMail again.
Your account may have expired. In which case you cannot access your email. If the expiration was in error, or you require temporary access to archive old email, contact the Help Desk.
This error may also mean there is a problem with the IMAP server. If you can use other RCS services, and the problem persists, contact the Help Desk (or, during off hours, operations).

For more information on changing your password, please see: Changing your RCS account password or contact the Help Desk Consultants.

If you continue to have login problems, not only for Webmail but for other Rensselaer services as well, you will need to visit the Help Desk, located in the VCC.

Last modified: July 28, 2008