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Rensselaer Computer Repair (RCR)
Welcome to the Rensselaer Computer Repair homepage.
Rensselaer Computer Repair is located on the lower level of the Voorhees Computing Center (VCC) and is open Monday - Friday, 8:30am - 4:30pm.
Manufacturer-certified technicians provide warranty repair for Lenovo, IBM, Dell, and Apple equipment. Rensselaer Computer Repair also offers time and materials non-warranty repair on all other equipment.
Mobile Computing Program
RCR works closely with the Mobile Computing Program to provide warranty repairs on Rensselaer ThinkPad laptops.
Away from campus Lenovo Warranty Service
Contact Lenovo directly at 1-800-426-7378. Have ready the make/model and serial number of your laptop. These can be found on the bottom of your laptop. Lenovo will send you a pre-paid shipping box. Send your laptop in the box with an explanation of the problem. Lenovo will return your laptop to you at no cost for shipping.
Removing Sensitive Data
Removal of sensitive data from hard drives can be performed at the customer's request. A Verity Systems V91HD/DLT degausser is located in RCR. It is capable of removing data from PC hard drives in less than 20 seconds -- this will render the hard drive inoperative. Note: The degausser is NATO authorized. The North Atlantic Treaty Organization has accepted the SV91M for security applications.
All estimates - $35.00 (applied to total bill when repair is
Equipment Left Over 30 Days
Rensselaer Computer Repair makes every effort to contact owners of equipment. However, due to limited storage space, RCR will dispose of all equipment left over 30 days.
Recycle Your Dead Batteries
Please use the blue recycle bin at Rensselaer Computer Repair for the deposit of old dead batteries.
Warranty and Service & Support URLs
Monday - Friday
VCC lower level
Last modified: January 19, 2010
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Rensselaer Polytechnic Institute, 110 Eighth St., Troy, NY, 518-276-7777