Rensselaer Computer Repair (RCR)

Welcome to the Rensselaer Computer Repair homepage.

Rensselaer Computer Repair is located on the lower level of the Voorhees Computing Center (VCC) and is open Monday - Friday, 8:30am - 4:30pm.

Manufacturer-certified technicians provide warranty repair for Lenovo, IBM, Dell, and Apple equipment. Rensselaer Computer Repair also offers time and materials non-warranty repair on all other equipment.

Mobile Computing Program

RCR works closely with the Mobile Computing Program to provide warranty repairs on Rensselaer ThinkPad laptops.

If you are having trouble with your laptop, first go to the ARC Help Desk in the VCC. If the problem is hardware-related, they will direct you to us. If the repair will be lengthy, a loaner laptop may be available to participants in the Mobile Computing Program on a first-come, first-served basis.
If your repair falls under ThinkPad Protection for accidental damage, RCR can help you contact Lenovo and make arrangements to have your laptop repaired.

Away from campus Lenovo Warranty Service

Contact Lenovo directly at 1-800-426-7378. Have ready the make/model and serial number of your laptop. These can be found on the bottom of your laptop. Lenovo will send you a pre-paid shipping box. Send your laptop in the box with an explanation of the problem. Lenovo will return your laptop to you at no cost for shipping.

If you are out of the country, you can find more information on Lenovo's International Warranty Service webpage or via Rensselaer's Mobile Computing Program website.

Removing Sensitive Data

Removal of sensitive data from hard drives can be performed at the customer's request. A Verity Systems V91HD/DLT degausser is located in RCR. It is capable of removing data from PC hard drives in less than 20 seconds -- this will render the hard drive inoperative. Note: The degausser is NATO authorized. The North Atlantic Treaty Organization has accepted the SV91M for security applications.

Pricing

All estimates - $35.00 (applied to total bill when repair is authorized)
Hourly rates - $35.00 ($35.00 minimum)
Parts - pricing varies
Shipping and handling for parts are added to the total cost of the repair.

Equipment Left Over 30 Days

Rensselaer Computer Repair makes every effort to contact owners of equipment. However, due to limited storage space, RCR will dispose of all equipment left over 30 days.

Recycle Your Dead Batteries

Please use the blue recycle bin at Rensselaer Computer Repair for the deposit of old dead batteries.

Warranty and Service & Support URLs

Contact Us

Monday - Friday
8:30 am - 4:30 pm

VCC lower level
(518) 276-8178
rcr@rpi.edu

Last modified: January 19, 2010