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Help Desk Site Map

• Accounts
  • RCS Accounts
    • Obtaining an RCS Account
    • Your RCS Home Directory
    • Change your password
    • Guest Accounts for RCS
    • Updating your on-line directory information
    • RCS UserID Expiring?
    • Graduating?
    • RCS Disk Space for Dept or Club
    • Obtaining locker space
    • Updating Your Quota
    • RCS User Profile Manager
  • Web Publishing at RPI
    • Personal Home Pages
    • File Permissions for RPI Web Sites
    • Accessing File Space on RCS Using the OpenAFS Client
    • Restrict Access
    • Web Server Limitations & Server Side Scripting
    • Hosting a Personal Web Server on ResNet
    • Content Accessibility
  • Updating your directory info
  • Guidelines for Computing Use
  • Graduating?
• Email
  • Server(s) Details
    • Email Services
    • Scanning: Spam and Viruses
    • Quota and Service Policies
    • Email Server Name
  • IMAP E-mail service
    • Configuring IMAP clients
      • Thunderbird IMAP Configuration
        • Thunderbird Configuration Information
        • Thunderbird Reccomended Extensions
      • Outlook 2003 IMAP Configuration
        • Migrating from POP3 to IMAP in Outlook 2003
        • Outlook 2003 IMAP Configuration
        • Outlook Configuration How-to's
      • Outlook 2007 IMAP Configuration
        • Outlook 2007 IMAP Configuration
      • Eudora IMAP Configuration
        • New Eudora IMAP Configuration
        • Converting Eudora from POP3 to IMAP
        • Suggested IMAP configuration settings for Eudora
      • Generic Configuration Information
    • IMAP FAQ
      • Why does new email only show up when I use Webmail?
      • Can I archive my email, or must I keep it all on the server?
      • Does RPI's IMAP server support server-side (SIEVE) filters?
      • I am deleting messages, but I'm still over quota.
      • I am over quota, what can I do?
      • Why do I have more than one "Sent'' folder?
      • Why do I have more than one "Trash'' folder?
    • Introduction to IMAP
    • Migrating from POP3 to IMAP
  • Exchange Email & Collaboration Services
    • Guidelines & Policies
      • Exchange Account Policies
    • Free Online Training: Short, Audio Guided, Courses for Outlook
  • Webmail
    • Webmail Errors Help
      • Login failed. Please try again!
      • Unable to send outgoing email message
      • I get "POP Server error" or "Can't Login to POP server"
      • When I upload a file I get error: "Page cannot be displayed"
      • Could not retrieve <number> message(s) from server:\Server says: Over quota
      • Failure encountered while attempting to move message(s) to TRASH. Server says: "Over quota "
      • Message quota of <number> bytes exceeded. Delete messages to clear some space.
      • Session expired, please login again. Please check that cookies are enabled in your web browser.
      • Folder <FolderName> is not a TRASH folder, cannot empty.
    • Webmail FAQ
      • Email disapears when I put it in a folder
      • Where are folders located in Webmail?
      • My filters stopped working, what happened.
      • How do I turn off a search filter?
      • What does the "Use smart indexing" option do?
      • How do the spam filtering options work?
      • What is the difference between Public and Private workstations?
      • How does folder sharing work?
      • Why does it take so long to log in?
      • Why are my messages not sorted?
      • I am over quota, what can I do?
      • When I delete email on WebMail, it still shows up in Outlook (and, other email client).
      • Why is attachment size limited?
      • Can I use Outlook (or another email client) to read my WebMail email?
      • Why do I have more than one trash folder?
      • Why do attachments disappear when I spell check a message?
      • Why do attachments disappear when I postpone a message?
      • Where is the "Apply Filter" button
      • External account messages are not saved
      • I'm receiving an Error when using webmail. Where can I find information about it?
    • Login to Webmail
  • Spam and Spam Blocking (RESPITE)
    • Frequently Asked Questions
      • What is phishing? Or, Is this email for real?
      • How do I customize RESPITE?
      • Can I opt out of spam scanning?
      • What is the difference between Strict, Average and Lenient scanning?
      • How can I stop my own email from being blocked as spam?
      • I'm not forwarding, can I just turn off spam scanning and filter it with my email client?
      • I'm forwarding my email, can I just turn of spam scanning?
      • What email is scanned for spam?
    • Respite News
      • Click here to customize Respite?
    • Old RESPITE 2 Documentation
      • Custom Rules: Out of Office Replies
      • Getting Started with Respite 2
      • Whats New with Respite?
      • Respite Users Guide
      • Tips, Tricks, and Hints for using RESPITE
    • Rensselaer's Anti-Spam Services and Procedures
    • RESPITE 3: What's new
    • RESPITE 3 Documentation
    • Nigerian or 419 Spam
    • Spam Explained
    • RESPITE (web-based spam e-mail trap)
  • Mobile Exchange at Rensselaer (MobEx)
    • BlackBerry Guides
      • How-to: Use the BlackBerry Bold 9000 as a Laptop Modem
      • How-to: Download, Install, & Configure the MS Communicator Client for BlackBerry
      • How-to: Connect the BlackBerry Bold to RPI's Wireless Network Using 802.1x
      • Why BlackBerry?
      • Troubleshooting. A step-by-step do-it-yourself guide
      • Wireless Activation Procedure
      • Frequently Asked Questions:
      • BlackBerry Glossary
    • MobEx @ Rensselaer Wiki
    • BlackBerry Related Links
    • Mobile Exchange @ Rensselaer (MobEx) Service Policy
  • Configuring POP3 Clients
    • Outlook
    • Outlook Express
    • Mozilla
    • Eudora
    • Netscape 7.0
    • Netscape 6.x
    • Netscape 4.x
    • Pine
  • Troubleshooting
    • My Webmail/IMAP inbox disappeared
    • Where did my INBOX go?
    • I Forgot My Password
    • The POP3 server is refusing connections.
    • Email bounces with "RCSUserID"
    • Reverse Address Lookup
    • Use email off campus
  • Other Services & How-to's
    • Alumni E-mail - E-mail For Life
    • How to use the IMAP server
    • Find an RPI email address
    • Forward my email
    • Use Rensserv
    • Mailing Lists
  • Configuring IMAP Clients
  • iPhones at Rensselaer
  • Message from Postmaster
• Laptops
  • IBM Access Connections
    • Setting up Access Connections
  • Caring for Your Laptop
    • Don'ts and Do's
    • Physically Securing Your Laptop
    • Warranty and Damage Protection
    • Getting Your Laptop Repaired
    • Getting Help if Your Laptop is Stolen
  • Computer Security
    • Physical Security
    • Data Security
    • Internet Connection Sharing
    • File Sharing Security
    • Safer browsing and e-mail activities
  • Configuration Checklists
    • ThinkPad W500 Configuration Checklist
    • ThinkPad T61p Configuration Checklist
    • ThinkPad T61 Configuration Checklist
    • ThinkPad T60 Configuration Checklist
    • IBM ThinkPad T43p Configuration Checklist
    • IBM ThinkPad T42 Configuration Checklist
    • IBM ThinkPad T40 Configuration Checklist
    • IBM ThinkPad T30 Configuration Checklist
    • IBM ThinkPad T22 Configuration Checklist
  • Test-Driving Your New Laptop
    • Using the TrackPoint and Buttons
    • Using the TouchPad and Buttons
    • Using the Access IBM or ThinkPad Button
    • Understanding Some Basic Terms
    • Identifying Some Desktop Features
    • Identifying Desktop Icons
    • Adjusting the Sound
    • Using the DVD Player
    • Working with Keyboard Shortcuts
    • Powering off the Laptop
  • ThinkPad W500
    • Configuration checklist
    • Critical software updates -- W500
    • Protecting your personal files and laptop software
    • Adding a printer
    • Using Switchable Graphics on the ThinkPad W500
    • Enable Windows Aero User Interface
    • Using the Web Camera with the Roxio Software
    • Using Rescue and Recovery
  • ThinkPad T61p
    • Configuration Checklist
    • Using Rescue and Recovery
    • Critical Software Updates - T61p
    • Protecting Your Personal Files and Laptop Software
    • Installing the VPN
    • Adding a printer
    • Modem Driver Repair Instructions
    • Instructions for applying the Record Now patch
  • ThinkPad T61
    • Critical Software Updates
    • Setting up a Printer
    • Configuration Checklist
  • ThinkPad T60
    • Installing Vista on a T43p or T60
    • Help Desk
    • Rensselaer Handbook of Student Rights and Responsibilities
    • Views of the T60
    • Configuration Checklist
    • Critical Software Updates
    • File Backup: EZ-Snapshot
    • Spyware, Adware, Popups, and More
    • Configuring Wireless
    • Blocking Spam
    • Setting up a printer
    • Protecting Your Personal Files and Laptop Software
  • IBM ThinkPad T43p
    • Installing Vista on a T43p or T60
    • Views of the T43p
    • Protecting Your Personal Files and Laptop Software - T43
  • IBM ThinkPad T42
    • Views of the T42
    • Changing the Screen Resolution
  • IBM ThinkPad T40
    • Software Features
      • Overview of the Included Software
      • Maple 9
    • Views of the T40
    • Printing to Network Printers from Your T40
  • IBM ThinkPad T30
    • Hardware Features
      • Front View
      • Bottom View
      • Left Side View
      • Right Side View
      • Status Indicators
      • Rear View
    • Software Features
      • Overview of the Included Software
      • Displaying Complete File Extensions
      • Maple 8
      • Secure CRT
      • Internet Explorer
    • Battery Life
    • T30 General Information
    • File Sharing
    • Burning a CD
    • Re-Imaging Your T30
  • IBM ThinkPad T22
    • Hardware Features
      • Front View
      • Bottom View
      • Rear View
      • System Indicators
    • Software Features
      • Overview of the Included Software
      • Displaying Complete File Extensions
      • Maple 7
      • Secure CRT
    • T22 General Information
  • IBM ThinkPad T20
    • Hardware Features
    • T20 General Information
  • IBM ThinkPad 600E
    • 600E General Information
    • 600E Drivers
  • Microsoft Office XP
    • Microsoft Excel XP
    • Microsoft Word XP
    • Microsoft Powerpoint XP
  • Mobile Computing Program
  • Laptop Rental Program
  • iClickers
  • Re-imaging Your Laptop
• Networking
  • Wireless Connections
    • Connecting to the RPI Wireless Network Using 802.1x Authentication
      • Connecting to the RPI Wireless Network Using 802.1x Authentication - without ThinkVantage Access Connections (Windows 7)
      • Connecting to the RPI Wireless Network Using 802.1x Authentication - without ThinkVantage Access Connections (Windows Vista)
      • Connecting to the RPI Wireless Network Using 802.1x Authentication - without ThinkVantage Access Connections (WIndows XP)
      • Connecting to the RPI Wireless Network Using 802.1x PEAP (GTC) on Mac OS 10.5+
      • Connecting to the RPI Wireless Network Using 802.1x Authentication on the iPhone / iPod Touch
      • Connecting to the RPI Wireless Network Using 802.1x Authentication with Wicd
      • Connecting to the RPI Wireless Network Using 802.1x PEAP (MSCHAPv2) in Ubuntu 8.10+
      • Connecting to RPI's Wireless Network Using 802.1x PEAP (GTC)
      • Connect to RPI's Wireless Network Using 802.x PEAP (GTC) on Mac OS X 10.4 (Tiger)
      • Campus Wireless Locations
    • Orinoco Wireless Card
      • Orinoco Wireless Card Installation
      • Orinoco Configuration for RPI
      • Orinoco Client Configuration
    • Disabling Internet Protocol version 6 (IPv6) -- Windows Vista
    • Requesting Public Access Wireless for an On-Campus Event
    • Wireless Communication Policy
    • ResNET Wireless
    • Wireless Routers Setup
    • Using the iPod Touch
    • Installing an Apple AirPort Unit
  • VPN Connections
    • VPN Client Installation Instructions
      • Campus VPN Service
      • Mac OS X Installation Instructions
      • Solaris Installation Instructions
      • Linux Installation Instructions
      • Movian VPN Client Instructions
    • Connecting to the VPN via a Windows Mobile 5/6 Device
    • Using VPNC
    • VPN Frequently Asked Questions
    • Cisco VPN Client for Windows
  • File Sharing
    • Finding Your Computer Name
    • Windows 98 File Sharing
    • Connecting to a Shared Folder
    • Disable File and Printer Sharing
    • Connecting to Sambasrv - Windows
    • Connecting to Sambasrv - Linux
    • Connecting to Sambasrv - Mac OS 10.4.2
    • Sharing Files on RCS UNIX Systems (AFS)
    • Mapping a Network Drive to RCS Using the OpenAFS Client
  • IP Addresses and Domain Names
    • About the Hostmaster...
    • Obtaining an IP Address
    • Host Configuration
  • Network Settings
    • ResNet
      • Static IP vs. DHCP
      • ResNeT Traffic - Firewall
    • Finding Your Network Settings
    • Windows XP Network Settings
    • Windows XP Network Patch
    • Windows XP Network Troubleshooter
    • Windows 2000 Network Settings
    • Network Identification
    • Renewing Your IP Address
    • Windows NT Network Settings
    • Windows 98 Network Settings
    • Windows 98 Network Troubleshooter
    • MacOS Network Settings
    • FreeBSD Network Settings
    • Red Hat Linux 9 Network Settings
  • Policies and Guidelines
    • Voice over IP Policy
    • Billing and Service Inquiries (Faculty and Staff Only)
    • Campus Firewalls
    • Static Addressing vs. Dynamic Host Configuration Protocol
    • Fraternity and Sorority House Network Connections
    • Downstream Incubator Company Internet Connections
    • ResNET Electronic Citizenship
    • Network Polling
  • Off-Campus Connections
    • Dialup
      • Windows XP
      • Windows 2000
      • Windows NT
      • Mac OS X
      • Windows 98
    • Modem Pool Access
  • DNS Blocking / Restricted Network Access
  • RCS Remote Access Servers
  • Networking in Rensselaer's Biotech Center
• Phones
  • Accounts and Services
    • AT&T Discount Sign Up
    • Cisco IP Phone Manager
    • Billing and Service Inquiries
    • Reporting Problems
    • Cell Phone Vendors
  • Voicemail
    • Using Voicemail (pdf)
    • Voice Mail Notification by E-mail
    • Activating Your Voicemail
    • Changing Your Voicemail Password
    • Changing Your Recorded Name
    • Recording Your Alternate Greeting
  • Telephone User Guides
    • ITE 12s+ Digital Phone (Staff Only)
    • ITE-12sd Digital Phone (Staff Only)
    • ITE 24d Phone (Staff Only)
    • ITE4 Phone (Staff and Students)
    • Standard Analog Telephone (STE) Phone (Staff and Students)
    • CISCO Voice over IP 7905 Phone (Staff Only)
    • CISCO Voice over IP 7960 Phone (Staff Only)
  • Teleconferencing
    • Participating in a Teleconference Call
    • Using the Conference On Demand Feature Keys
    • Teleconferencing Rooms
  • ITI Business Hours
  • Updating the campus directories
  • Obtaining Your Long-Distance Authorization Code
  • Access and Calling Codes
  • Reporting a Broken Telephone
  • Blackberry at Rensselaer
  • iPhones at Rensselaer
• Printing
  • RCS Public Printers
    • List of Public Printers
      • Sorted by Location
      • Sorted by Type
    • Types of Printers
    • Resolution and Quality
  • Plotting on RCS Public Plotters
    • Instructions for Various Applications
      • Adobe Acrobat - Plotting a PDF file
      • PowerPoint (PC) - Basics
      • Word (PC)
      • LaTeX (PC and UNIX)
      • Pro/Engineer (PC and UNIX)
      • Photoshop (PC)
      • Photoshop (Macintosh)
      • PageMaker (Macintosh)
      • FrameMaker (UNIX and PC)
      • Converting to PDF Format
    • HP 1055CM PS Plotter Driver
    • Using the Plotters from a Windows PC
    • Using the Plotters from UNIX
    • Some Standard Paper Sizes
    • Tips for Successful Plotting
    • Troubleshooting
  • How to Print to Public Printers
    • From Windows 98, NT, 2K, ME, and Macintosh (using sambasrv)
      • Windows XP - Installing a Printer
      • Windows 2000 - Installing a Printer
      • Windows 98 - Installing a Printer
      • Mac OS X - Installing a Printer
      • Mapping a Network Drive
      • Plaintext Password Patch
    • From Windows Vista (using pmanager)
    • From Windows XP (using pmanager)
    • From a Public PC Lab
    • From RCS UNIX Systems
    • From Mac OS X Leopard
    • From Mac OS X 10.2, 10.3.3 and up, and 10.4
    • From a PC running RedHat Linux
    • Using the Large-format Plotters
  • Charges and Refunds
    • Printing Charges
    • Plotting Charges
    • Printing Refunds
  • Printing Tips
    • Printing to an Account using lpr -A
    • Resolving Problems Printing PDF Files
    • Printing on Custom Page Sizes
    • Printing Mailing Labels From RCS UNIX Systems
    • Accessing Your Personal Printer from RCS
  • Checking the Print Queue
  • End-of-semester Printing Tips
• Public Labs
  • Lab Schedules & Software
• Software
  • Microsoft Vista
    • Microsoft Vista - Improving Performance and Security
    • Microsoft Vista FAQ
  • Documentation and How-to Information
    • LaTeX
      • Installing LaTeX
      • LaTeX Information Page
      • Preparing Your Thesis
    • Introduction to Excel
      • Getting Started
        • Opening Excel & Worksheet Navigation
        • Moving Around within a Worksheet
        • Moving between Worksheets
        • Working with Ranges
        • Moving and Copying a Range of Cells
      • Entering Information into the Worksheet
        • Entering Text
        • Entering Dates
        • Entering Values
        • Entering Formulas
      • Working with Rows and Columns
        • Inserting a Row or Column
        • Editing or Deleting a cell
        • Increasing the Width of a Column or Height of a Row
      • Formulas and Functions
        • Working with Formulas and Functions
        • Copying and Pasting Formulas
        • Auto Fill and Filling in Dates
      • Logic Functions and Operators
        • Logical Function
        • Auto Sum
        • Date Functions
      • Working with Multiple Worksheets and Workbooks
        • Group or Ungroup Worksheets
        • 3-D Cell References
    • Symantec Anti-Virus
      • Configuring Symantec Anti-VIrus
      • AntiVirus Live Update
    • Thesis Preparation
      • Preparing a thesis with LaTeX
      • Preparing a thesis with Microsoft Word
    • Maple
      • FAQ
      • Maple Tutorials
      • Using the T42 ThinkPad at 32-bit resolution
      • Web Resources from Waterloo Maple
      • Quick Study #33
      • Using Maple Remotely
    • Matlab
      • Installing Matlab 2009a -- Linux
      • Installing Matlab 2009a -- Snow Leopard
    • Microsoft Office 2007 - Save as PDF
    • SAS
    • NX 5 - FAQ
    • Cygwin
    • Secure Shell Client (ssh) on RCS
    • Free Fortran compilers
  • Installation Guides and Tips
    • Installing Windows XP Service Pack 2 (SP2)
    • Hints after installing Windows XP Service Pack 2
    • Installing LaTeX
    • Red Hat Linux - Faculty and Staff
    • Matlab and Solidworks - off-campus use
    • Matlab Licenses
    • Installing Windows XP
    • Symantec AntiVirus
  • Spyware, Adware, Popups, and More
    • Windows Defender
    • Ad-aware Installation
    • Spybot Installation
    • Using Ad-aware
    • Using Spybot Search & Destroy
  • Extended Daylight Saving Time (DST)
    • The Backstory
    • Action Plan - Students
    • Action Plan - Faculty/Staff
    • Action Plan - System Administrators
    • DST Information for Windows, Exchange, Outlook, Entourage, and BlackBerry
    • RPILMS - Updating the Java Runtime Environment (JRE)
  • Web Browsers - Security Tips
  • Software to install
  • Department Software Licensing
  • Removing Microsoft Messenger
  • Virus Tools
  • Tools and Useful Software
• Training
  • Quick Studies and Memos
  • On-line Course Materials
  • RPI LMS Training
  • Getting started with Office 2007
• Other Services
  • Forms
    • Print Refund Request
    • DotCIO PC Lab Software Installation - html
    • DotCIO PC Lab Software Installation - pdf
    • ResNET Static IP Request (on-line)
    • SecureCRT On-Line Purchase Refund
    • SecureCRT License Agreement for Departmental Use
    • RCS One-Year Disk Space Lease
    • Request for RCS Guest Account
    • RCS /locker Disk Space Request
    • RCS Departmental Disk Space
    • Batch Cluster Access Request
    • EZ-Snapshot Forms
  • EZ Snapshot Service
    • On-line Registration
    • Installation Instructions by Operating System
      • Linux Installation Instructions
      • Windows XP & Vista Installation Instructions
      • Configuring the Windows Backup Client Options
    • Backup and Restore Options
      • Incremental (complete) vs Incremental (date only)/always backup
      • Automating Scheduled Incremental Backups
      • Verifying an Automated Incremental Backup
      • Manual Incremental Backups
      • Compressed Files and How to Exclude
      • Deleting a Backup on EZ-Snapshot
      • How to Restore
    • Frequently Asked Questions
      • How can I get help with EZ-Snapshot?
      • When will I be billed if I use the EZ-Snapshot service?
      • How do I know how much storage I am using on the EZ-Snapshot server?
      • How do I register for EZ-Snapshot?
      • How do I renew my EZ-Snapshot registration?
      • How do I cancel my EZ-Snapshot registration?
      • How do I reduce my storage usage on the the server?
      • Why do I have more storage on the EZ-Snapshot server than I have disk space used?
    • Important Policy Information
  • Events Calendar
    • Calendar Administration
      • Entering Events
      • Cancelling an Event
      • Entering Locations
      • Entering Contacts
      • Rensselaer Union Events Calendar (UEC) Administration
    • General Info
    • RSS Feed
    • Downloading Events
    • Trouble Importing Events
  • RPI Web Site for Mobile Devices
  • Cable TV (Falls Earth)
  • RESPITE (web-based spam e-mail trap)
  • Public Scanners
  • Private UNIX Workstation Support
• change my password?
• report a cable TV problem?
• use wireless?
• use the external VPN?
• contact the Help Desk?
• prepare a thesis?
• host a web server?
• forward my e-mail?
• get RPILMS (WebCT) help?
• connect to sambasrv?
• choose a printer?
• Campus Computer Store (RCCS)
• Rensselaer Computer Repair (RCR)
• Help Desk - Walk In
• Operational Status
• File Backup
• RPILMS (WebCT)
• Client Configuration
  • Outlook 2007 - for faculty and staff ONLY
• IE7 News
• Malicious False Email
• Active X Vulnerabilities
• Guidelines for Computer Use
  • Guide to Computing Etiquette
  • Conditions of Use
  • Commission on Electronic Citizenship
• HOURS
• FRONTPAGE
• Computing at Rensselaer (pdf)
• Facilities: Overview
• Are you new to Rensselaer?
• Forms
• The Kiosk: News & Alerts