Email disapears when I put it in a folder

Webmail does not handle folders with an ``&'' in the name. For example, a folder called ``Accounts & Orders'' could be created, and used as the destination for message moves. But, when viewing the folder no messages are displayed.

The problem is that IMAP uses ``&'' as a special character, and so changes the actual folder name to, for example ``Accounts &- Orders.'' Webmail does not recognize the name change in all cases.

Furtunately the fix is easy. Go to the ``Folder Manager'' page. Select the radio button next to the folder, and press the ``Rename'' button. Give the folder a new name that does not contain ``&''. For example, ``Accounts and Orders.''

Last modified: September 12, 2007